Multilingual commissary access through tablets and IVR.
iN2 designs technology approaches for Department of Corrections commissary interactions, bringing together multilingual tablet workflows and interactive voice response systems.
Two interfaces. Coordinated service experience.
Tablet and telephone access can present consistent language options, account actions, and transaction rules while respecting the requirements of each correctional facility.
Multilingual tablet experience
Touch-friendly interfaces, guided interactions, language selection, and accessible navigation.
Learn more ↗02 / EXPLOREInteractive voice response
Automated phone prompts, multilingual menus, numeric entry, and guided transactions.
Learn more ↗03 / EXPLORECommissary account workflows
Proposed integration points for approved balances, catalogs, ordering, status, and notices.
Learn more ↗04 / EXPLOREAdministration & integration
Integration design for institution-specific systems, identity flows, and permitted audit data.
Learn more ↗05 / EXPLORESecurity & operational controls
Role-based access, minimal data exposure, session controls, privacy, and auditability.
Learn more ↗06 / EXPLORECustom deployment consulting
Requirements gathering, language content planning, pilot integration, and deployment design.
Learn more ↗Institution-specific validation
Features, supported languages, payment flows, accessibility, custody rules, and integrations require validation for each correctional agency and commissary provider. No specific DOC endorsement or live deployment is implied.